Air France Business Travel

Air France is committed to the well-being of all its passengers, most particularly its business passengers. In order to guarantee Air France business travel passengers the level of quality service and a consistency over the entire trip that they expect and deserve, Air France has for the past two years been committed to a service certification procedure. As a matter of fact, Air France is the first airline to be certified for its top quality service. Consequently, an official recognition by the independent certification organization SGS ICS, the Qualicert label, is awarded to Air France for consistently providing high level service to its business travel passengers.

An SGS ICS Certification Committee that brings together consumer associations, public authorities (the Civil Aviation Authority and the Consumer, Competition and Fraud Prevention Authority) as well as technical experts was formed to validate an extensive list of thirty-eight committed obligations to its passengers drafted by Air France and published in an official journal in March of 2002. And the list of the thirty-eight commitments is as follows:

1. Passengers are welcomed and assisted in an attentive and friendly way throughout their trip.
2. Employees of Air France are required to speak several languages to make it easier to communicate with none-French speaking passengers.
3. Employees of Air France must wear neat uniforms that comply with predefined company rules.
4. Employees of Air France are aware of the Service Certification.
5. Passengers waiting time during their trip is organized.
6. Air France takes steps to speed up passenger check-in and prevents departure areas from becoming overcrowded.
7. For a journey with a connecting flight on Air France, passengers only need to check in once for the entire trip.
8. In flight, passengers enjoy a clean cabin and equipment that is in good working order.
9. The catering service is well organized and complies with top hotel and hygiene practices.
10. Air France monitors its catering service providers.
11. Baggage delivery time for incoming flights is effectively managed.
12. Passengers are clearly informed of the opening days and times of the Air France ticket offices and of the reservations telephone numbers.
13. Air France offers passengers the lowest prices available at the time of the request.
14. Passengers are allowed twenty-four hours to confirm or cancel telephone reservations that have not been paid for without being penalized.
15. Passengers can take advantage of ticket refunds within published time limits.
16. As soon as they have reserved their flights, Air France informs passengers of all information available to them.
17. When reservations are made, passengers have access to all the sales information relating to their trip.
18. Passengers are automatically informed if a flight is operated by a partner airline.
19. Passengers can easily identify Air France and follow directions at all stages of their trip.
20. On board, passengers receive all the information needed for a comfortable journey.
21. Air France publicizes the services it provides to passengers with special needs in compliance with the safety rules in force.
22. Families with babies are given special attention to make their journey easier.
23. There is a specific procedure for looking after children between five and twelve years of age who are travelling alone: identification, supervision, pre-boarding and post-disembarkation.
24. Disabled passengers are welcomed, given information and treated according to their special needs with full respect and dignity.
25. Passengers with specific dietary requirements can have appropriate meals if they request them at the time of reservation.
26. There are dedicated check-in counters for first and business class passengers.
27. There are priority procedures for reducing waiting times for first and business class passengers.
28. First and business class passengers have access to the Air France lounges.
29. First and business class passengers are given personalized attention on board.
30. In the event of a delay or incident (cancellation, change of aircraft, re-routing), passengers are informed and are given assistance (if they have checked in).
31. Air France has set up a Reservations Operations Center (ROC) which, in the event that a problem is known within three days and four hours before departure, passengers with special needs, frequent flyers, VIPs and first and business class passengers are notified, and assistance is offered for alternative solutions.
32. Air France ensures that the number of passengers denied boarding is limited.
33. In case of denied boarding or downgrading Air France offers passengers an alternative solution and pays them the predetermined financial compensation.
34. In the event of an unannounced change by the carrier operating the flight or a substantial modification to the timetable after a ticket has been purchased, passengers will be offered a refund or be flown on the next available Air France flight with a seat in the same class.
35. If and when checked baggage has been misdirected, Air France will assist passengers until a satisfactory resolution has been found.
36. Passengers’ expectations are the subject of targeted surveys.
37. Passenger satisfaction surveys are carried out on board all flights.
38. Air France’s Customer Relations Department responds to passengers’ complaints.

Air France business travel — the only way to fly!

Posted in France Vacation Guide